Shipping policy

Shipping Policy Wild Forge Outdoor Gear & Accessories Last updated: August 1, 2026

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. It forms part of our Terms of Service. By placing an order you agree to these terms.

1. Order Processing Orders are typically processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding Canadian statutory holidays).

During peak periods, sales, or high-volume times, processing may take slightly longer. You will receive an email confirmation when your order has shipped, along with tracking information when available.

We reserve the right to cancel or refuse any order before it ships (for example, due to pricing errors, stock issues, or suspected fraud). If this occurs we will notify you and issue a full refund.

2. Shipping Destinations We currently ship to addresses within Canada and select international destinations.

Some remote, rural, or restricted locations may have limited service, longer transit times, or additional surcharges. We will contact you if your address cannot be served or if extra fees apply.

3. Shipping Methods and Costs Shipping options and rates are calculated at checkout based on the delivery address, package weight/size, and selected method.

Available methods may include:

  • Standard shipping
  • Expedited shipping (where available)

Free shipping may be offered from time to time on qualifying orders (for example, over a stated order value). Any free-shipping threshold or promotion will be clearly shown at checkout and is subject to change.

All shipping costs shown at checkout are estimates until the order is confirmed. Final charges appear on your order confirmation.

4. Delivery Estimates Delivery times are estimates only and are not guaranteed. Typical transit times after the order ships are:

  • Within Canada (most provinces): 2–8 business days
  • Remote or northern Canadian locations: longer
  • International: 7–21+ business days depending on destination and customs

Actual delivery times depend on the carrier, weather, customs processing, and other factors outside our control. We are not liable for delays caused by the shipping carrier, customs, or events beyond our reasonable control.

5. Tracking Once your order ships you will receive a tracking number by email (when the carrier provides one). You can use this number on the carrier’s website to follow your package.

Please allow 24–48 hours after the shipping notification for tracking information to become active.

6. Risk of Loss and Title Title and risk of loss pass to you when we transfer the products to the carrier. Once the package is with the carrier, Wild Forge is not responsible for loss, damage, or delays in transit.

If a package is lost or damaged after it leaves our facility, please contact the carrier first. We will assist where reasonable, but replacement or refund decisions for carrier-related issues are handled case by case.

7. Accurate Shipping Address You are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may charge you for the return shipping and any re-delivery costs. We are not responsible for packages delivered to an address you supplied incorrectly.

8. International Orders – Customs, Duties & Taxes For orders shipping outside Canada:

  • You are solely responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country.
  • These charges are not included in our product or shipping prices and are collected by the carrier or local customs authorities.
  • Wild Forge has no control over these fees and cannot predict or refund them.
  • Delays caused by customs clearance are outside our control.

Please check your country’s import rules before ordering.

9. Undeliverable or Returned Packages If a package is returned to us as undeliverable (refused, unclaimed, incorrect address, etc.):

  • We will attempt to contact you.
  • You may be responsible for the original shipping cost plus any return shipping or restocking fees.
  • Once we receive the returned package we can arrange re-shipment (at your expense) or issue a refund minus shipping and any applicable fees.

10. Contact Us For shipping questions, address changes (before the order ships), or assistance with a delivery issue:

Wild Forge Outdoor Gear & Accessories 3273 Beaverbank Road Beaverbank, Nova Scotia B4G 2S6 Canada Email: jrs@wildforge.ca Phone: 9022207556

We aim to respond within 1–2 business days.