Refund policy

REFUND AND RETURN POLICY Wild Forge Outdoor Gear & Accessories Last updated: August 1, 2026

We want you to be satisfied with your purchase. This Refund and Return Policy explains how returns, exchanges, and refunds work for orders placed through our online store.

This policy forms part of our Terms of Service. By placing an order you agree to these terms.

1. Return Window You may request a return or exchange within 30 days of the date your order was delivered (or the estimated delivery date if tracking is unavailable).

After 30 days we are generally unable to accept returns or issue refunds, except in cases of defective or incorrect items (see Section 6).

2. Eligibility for Return To be eligible for a return or exchange, items must:

  • Be unused, unworn, and in their original condition
  • Include all original tags, packaging, and accessories
  • Not show signs of wear, damage, alteration, or assembly beyond normal inspection

We reserve the right to refuse a return if the item does not meet these conditions.

3. Non-Returnable Items The following items cannot be returned or exchanged unless they arrive defective or incorrect:

  • Personalized, custom-printed, or made-to-order items (including most print-on-demand apparel and designs)
  • Items marked as “Final Sale” or “Non-Returnable” on the product page
  • Gift cards
  • Digital products or downloadable content (if offered)
  • Items that have been used, washed, altered, or damaged by the customer

4. How to Start a Return To begin a return or exchange:

  1. Email us at jrs@wildforge.ca with your order number, the item(s) you wish to return, and the reason for the return.
  2. Wait for our confirmation and return instructions. Do not ship anything back until you receive approval and a return authorization.
  3. Once approved, package the item securely in its original packaging (or equivalent protective packaging) and ship it to the address we provide.

Please include your order number and return authorization details inside the package.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged in transit, or we sent the wrong item.
  • We recommend using a trackable shipping method. Wild Forge is not responsible for returns lost in transit.
  • Original shipping charges are non-refundable (except in cases of our error or defective products).

6. Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect:

  • Contact us at jrs@wildforge.ca within 7 days of delivery and include clear photos of the issue and the packaging.
  • We will arrange a free return or replacement at our expense and issue a full refund or replacement as appropriate.

This section does not limit any rights you may have under Canadian consumer protection laws.

7. Refund Process Once we receive and inspect your returned item:

  • Approved refunds will be issued to the original payment method within 5–10 business days.
  • You will receive an email confirmation when the refund is processed.
  • Depending on your bank or credit-card issuer, it may take additional time for the funds to appear in your account.

If the returned item is not in acceptable condition, we may reduce the refund amount or refuse the return and ship the item back to you at your expense.

8. Exchanges We currently process most returns as refunds. If you would like a different size, colour, or product:

  • Return the original item following the steps above, and
  • Place a new order for the desired item.

This is usually the fastest way to receive the correct product. Contact us if you need help coordinating an exchange.

9. Sale and Promotional Items Items purchased on sale or with a discount code are eligible for return under the same conditions as regular-priced items, unless marked “Final Sale.” Refunds will reflect the actual amount paid after discounts.

10. International Orders Customers outside Canada are responsible for all return shipping costs, customs fees, and duties. We cannot refund duties or taxes paid to customs authorities. Please contact us before returning an international order so we can confirm eligibility and the correct return address.

11. Contact Us For return requests, questions, or assistance:

Wild Forge Outdoor Gear & Accessories 3273 Beaverbank Road Beaverbank, Nova Scotia B4G 2S6 Canada Email: jrs@wildforge.ca Phone: 9022207556

We aim to respond to all return inquiries within 1–2 business days.